Guest Service Manager

The Fresh Market Inc; Newport News (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Team discount

Wage access

401K match

Wellness program

Paid time off

Insurance

Job summary

The Fresh Market in Newport News is seeking a Guest Service Manager to lead frontline teams, shape the guest experience, onboard new hires, and optimize daily operations with precision.

This fast-paced role requires hospitality passion, reliability, and the ability to drive results; you will ensure accurate inventories, conduct audits, and champion exceptional service at every touchpoint, including weekends.

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality or 5 years in related management.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Greet guests and proactively assist them with accurate and timely service.
• Lead the team and educate members on products and services to provide convenient meal solutions.
• Support inventories and sales reporting, and manage front-end performance via audits.
• Coordinate onboarding and training of new team members and drive guest flow for a great shopping experience.
• Occasionally oversee total store operations or Manager on Duty (MOD).

Skills

Team leadership

Guest service

Customer relations

Tools

Microsoft Office

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our added benefits for joining The Fresh Market team

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

The pay range for this position is $18.40 - $23.00 per hour

What You'll Do:

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits

• Engage, motivate, coach, and train team members "on-the-job" as well as through The Fresh Market's internal training platform to provide excellent guest service in a safe and secure manner
• You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you'll need

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience

• Working knowledge of Microsoft Office
• Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all-inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required