GUEST SERVICE MANAGER

MotorCity Casino Hotel; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Job description

Guest Service Manager

Description

Join the best game in town! MotorCity is a great place to play, and now you can be part of the team that makes it a great place to work, too.

As a Guest Service Manager, you'll oversee the daily activities of our Guest Service Agents and reservations team. Your role is vital in contributing to MotorCity's revenue growth by delivering exceptional guest service in line with hotel standards and policies.

Additional Responsibilities

You will perform other duties as assigned.

What We Offer

MotorCity Casino Hotel provides competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) plan, childcare reimbursement, complimentary meals during shifts, paid vacation, weekly pay, free on-site parking, exclusive associate discounts, tuition reimbursement, and more. Join us for opportunities for professional growth and advancement.

We are committed to the Detroit community through various local programs and philanthropic initiatives, including our Helping Hands committee, established in 2003.

Requirements

• Bachelor's Degree or equivalent experience
• Four years of guest service and hotel reservations experience
• Outstanding communication skills
• Ability to work well in a team environment
• Passion for guest service
• Strong interpersonal and problem-solving skills

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Gambling Facilities and Casinos