Guest Service Manager

W. Lee Flowers & Co; Augusta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

Short & long-term disability

Employee assistance program

100% company funded pension

401K

Job summary

Kj's Market is seeking a Front End Leader to coach hosts and deliver outstanding customer service in a fast-paced retail environment. You will develop training programs, monitor performance, and partner with store leadership to improve guest experience while handling front-end operations.

We value strong communication, teamwork, and the ability to train others. This on-site role requires flexibility for peak shifts and physical tasks as part of daily duties.

Qualifications

• Strong communication and partnering skills.
• Knowledge of retail operations and front-end processes.
• Leadership experience with direct reports.
• Ability to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Observe, coach, and develop hosts to deliver friendly customer service.
• Maintain and review training plans and reports for staff performance.
• Conduct training needs assessments and provide coaching.
• Deliver on-the-job training and training materials.
• Manage hiring processes including sourcing and onboarding.
• Complete and maintain all training documentation.
• Ensure daily cash handling and front-end policy compliance.

Skills

Communication

Leadership

Teamwork

Retail operations

Math skills

Computers

Lifting ability

Job description

Come grow with grocery at Kj's Market! We're not like other grocery stores - We Create Smiles! Plus, we're family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment - We need YOU!

Benefits For Now And Your Future

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.