Guest Service Leader PT

Lowes Foods; Hickory (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery retailer seeks a Guest Service Leader PT to enhance the checkout experience for guests. This entry-level role involves supervising the front end, ensuring service standards, and training staff. Ideal candidates will possess strong communication skills and a friendly demeanor, contributing to a positive shopping environment.

Qualifications

• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and directions.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Maintain Guest Service Standards.
• Manage guest traffic flow and monitor productivity.
• Train cashiers and handle guest requests.

Skills

Friendly, outgoing personality

Effective communication

Guest service skills

Ability to supervise

Proficiency in math skills

Job description

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Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintain Guest Service Standards
• Ensure that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manage guest traffic flow from both the guest side and bagging side of the register, using this positioning as an opportunity to interact with guests and monitor productivity.
• Work with the Store Manager and Guest Service Manager to ensure that the schedule provides the desired level of service within the established labor guides.
• Train cashiers to call additional hosts to the front end as dictated by guest needs and the daily call-up list.
• Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Keep the front end clean, neat, and clutter-free at all times; ensure the parking lot is free of debris and excessive carts.
• Be a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• Ensure all unused check lanes are blocked off when not in use.
• Monitor and enforce all other front end policies related to Asset Protection and Shrink Control.
• Provide training and development to front end hosts, addressing performance issues and maintaining service levels.
• Process guest orders, including performing as a cashier or guest service clerk.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and directions.
• Knowledge of front end operations.
• Ability to supervise, train, and develop people.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Proficiency in math skills.
• Ability to work with computers.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail Groceries