Guest Service Leader PT

Lowes Foods, Llc.; Charleston (SC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

401K and Pension Plan

Tuition assistance

Descripción de la vacante

Lowes Foods, LLC in Charleston, SC is seeking a Front End Supervisor to oversee guest service standards at the checkout and ensure a fast, friendly experience.

You will train cashiers, manage front end flow, and work with the Store Manager to schedule labor within guidelines, while upholding policies and preventing shrink.

This role requires strong communication, teamwork, and the ability to stand for long periods; benefits include weekly pay and opportunities for growth.

Formación

• Friendly, outgoing personality with good guest interaction.
• Ability to work well with others in a team-based environment.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and follow information and directions.
• Knowledge of front end operations.
• Ability to supervise and train front end hosts.
• Willingness to learn multiple tasks and technical requirements.
• Strong communication and guest service skills.
• Ability to stand for extended periods.
• Basic math skills and comfortable with computers.

Responsabilidades

• Maintain front end Guest Service Standards and No Noticeable Wait Policy.
• Manage guest flow and monitor productivity at the register.
• Coordinate with Store Manager to align schedules with labor guides.
• Train cashiers and coach hosts; process guest orders as cashier or clerk.
• Perform all other duties as assigned by management.

Conocimientos

Friendly

Teamwork

Lifting 25lbs

Reading comprehension

Front-end knowledge

Supervision

Multi-tasking

Communication

Stamina

Math skills

Computer skills

Descripción del empleo

Overview

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more!

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods' Guest Service Standards and Policies.

Responsibilities

1. 1. Maintenance of Guest Service Standards
   • a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
   • b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
   • c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   • d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
   • e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
   • f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   • g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
   • h. Ensures all unused check lanes are blocked off when not is use.
   • i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front End Hosts
   • a. Provides training and direction to hosts not meeting the front end standards.
   • b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   • c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. 3. Process guest orders (including performing as a cashier or guest service clerk).
4. 4. Perform all other duties as assigned by management.

Qualifications

1. 1. Friendly, outgoing personality.
2. 2. Ability to work well with others.
3. 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. 4. Ability to read and understand information and direction.
5. 5. Knowledge of front end operations.
6. 6. Ability to supervise people including training and development.
7. 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. 8. Effective communication and guest service skills.
9. 9. Ability to stand for extended periods of time.
10. 10. Demonstrate successful use of math skills.
11. 11. Ability to work well with computers.

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