Guest Service Host

Play·Spin·Win, Stella's Place and Shelby's are a trademark of Illinois Café and Services Company, LL; Round Lake Beach (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading gaming café company in Illinois is seeking a Guest Service Host to ensure an outstanding experience for patrons while managing operations. This customer-focused role involves working in a dynamic environment, providing service excellence, and operational support. If you are passionate about guest satisfaction and thrive in lively settings, we want to hear from you!

Qualifications

• Must be 21 years or older.
• Previous customer service experience preferred.
• Reliable transportation required.

Responsibilities

• Provide exceptional customer service and create memorable experiences.
• Know how to operate and troubleshoot gaming machines.
• Promote marketing initiatives and document guest activity accurately.

Skills

Customer Service

Interpersonal Skills

Teamwork

Reliability

Tools

Touch POS System

Job description

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagoland's premier destinations for slots and video poker. Our three brands serve as neighborhood gathering places for adults to enjoy light meals and gaming in a welcoming environment.

Description: The Guest Service Host is the first point of contact for guests and vendors at our gaming cafes. This role involves providing exceptional service, ensuring guests have an outstanding gaming experience. The ideal candidate is welcoming, customer-focused, and prioritizes guest satisfaction while maintaining efficient operations.

Expectations:

• Act with integrity and honesty in all duties.
• Independently manage store operations during each shift.
• Create a positive environment for employees, guests, and vendors.
• Adhere to all standards, regulations, and inspections.
• Collaborate effectively with team members and management.

Responsibilities:

• Provide exceptional customer service and create memorable experiences.
• Anticipate guest needs and offer tailored solutions.
• Know how to operate and troubleshoot gaming machines.
• Promote marketing initiatives and document guest activity accurately.
• Maintain cleanliness and sanitation standards in all areas.
• Communicate business needs and issues effectively.
• Manage financial transactions responsibly.
• Ensure underage patrons are prohibited from purchasing alcohol or gambling.
• Support regulatory compliance and inspections.
• Prepare and serve food and beverages, maintaining quality standards.
• Complete necessary certification courses within 30 days of hire.
• Ensure a safe environment by following safety protocols and reporting hazards.
• Maintain regular attendance and punctuality.
• Perform additional duties as assigned.

Skills and Experience:

• Must be 21 years or older.
• Previous customer service experience preferred.
• Reliable transportation required.
• Ability to use a touch POS system.
• Ability to lift and carry up to 15 pounds.
• Knowledge of the service environment.
• Strong interpersonal skills and teamwork ability.
• Attend required meetings and trainings.