Guest Service Coordinator

SAUNA HOUSE®; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Commissions and tips

Employee discounts

Flexible schedule

Job summary

Sauna House in Austin, TX is seeking a Guest Service Coordinator to craft an exceptional guest journey from arrival to departure. You set the emotional tone, welcome guests warmly, and guide them through rituals, therapies, and amenities with genuine care.

You will manage bookings, answer inquiries, and ensure the space remains pristine, organized, and calm. The role requires empathy, strong communication, and a curious mindset about sauna-related therapies.

Qualifications

• High emotional intelligence and work ethic.
• Guest-focused hospitality mindset.
• Strong communication and listening skills.

Responsibilities

• Provide enlightened welcome and transition guests from outside chaos to a calm, hospitality-forward environment.
• Manage check-in/out and billing with precision to ensure a seamless guest experience.
• Coordinate bookings and inquiries via phone and email with warmth and accuracy.
• Monitor and restock guest amenities; uphold premium cleanliness and readiness.
• Educate guests on Sauna House offerings, benefits of sauna, cold therapy, and massage.
• Collaborate with team to ensure smooth shift information flow between desk, floor, and practitioners.

Skills

Emotional intelligence

Hospitality mindset

Communication skills

Active listening

Attention to detail

Tools

Booking software

Job description

Nights and Weekend availability preferred

Benefits

• Commissions and tips
• Employee discounts
• Flexible schedule

Schedule / Expected Work Hours

• Nights and Weekend availability preferred

Job Summary

As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage," ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.

Job Responsibilities And Duties

The Hospitality of Arrival & Departure

• Enlightened Welcome: Provide exceptional hospitality by creating a warm, intentional environment. You don't just "check people in", you transition them from the chaos of the outside world into the safety of the bathhouse.
• Active Listening: Understand, anticipate, and accommodate guest needs. Identify first-timers, regulars, or guests who need extra care.
• Expert Communication: Manage phone calls, emails, and bookings with speed and warmth. You are the voice of Sauna House, providing accurate, compelling information about our rituals and treatments.
• Efficient Flow: Manage the check-in/out process and billing with precision, ensuring that the "business" of the visit never interrupts the guest's experience.

Facility Stewardship (Setting the Stage)

• High-Tier Standards: You understand that cleanliness is a form of hospitality. You execute opening, closing, and in-shift checklists not just to "clean," but to restore the space to a premium, "Day One" aesthetic.
• Meticulous Care: Monitor and restock all guest amenities throughout the shift. A stray towel or an empty water station is a failure of service, and you stay ahead of the guest's needs so they never have to ask.
• Optimization: Manage and create appointments to maximize the bathhouse space, ensuring the house feels vibrant, but never overcrowded.

Knowledge & Advocacy

• The Student Mindset: Commit to the continuous study of Sauna House's offerings. You must be a confident advocate for the health benefits of sauna, cold therapy, and massage.
• Education: Share your knowledge proactively. Whether a guest is nervous about the cold plunge or curious about infrared, you provide the "Why" that builds their confidence.
• Team Synergy: Communicate effectively and empathetically with coworkers and management. You are the "hub" of the shift, ensuring information flows smoothly between the desk, the floor, and the Practitioners.

Qualifications

In this role, we look for individuals whose emotional intelligence and work ethic are as high as their technical skill.

• You Notice the Small Things: You see the guest who looks lost, the fingerprint on the glass door, and the towel that needs folding, and you act without being told.
• You Are a "Host" by Nature: You treat the bathhouse like your own home and the guests like your personal invitees.
• You Embody the Ritual: You believe in the power of what we do and bring that authentic energy to every interaction.

Company Overview

At Sauna House, we have reimagined the ancient traditions of the thermal cycle for the modern world. We are more than a facility; we are a destination designed to shape the human experience through the intentional use of heat, cold, and rest. Our houses serve as an oasis along the way for everyone, whether you are a seasoned practitioner or at the very beginning of your wellness journey.

Company Purpose/Mission

The mission of Sauna House is to improve the mental and physical well-being of the world.

Company Values

• Integrity
• Creativity
• Health
• Service