Guest Service Clerk PT

W. Lee Flowers; Hickory (NC); On-site; USD 15,000 - 19,000; Full time

Job summary

W. Lee Flowers is seeking a front porch guest service associate to provide fast, friendly service at the store entrance. You will greet guests, offer bag types, and assist with purchases while maintaining a clean front area.

Responsibilities include bagging orders, helping guests with loading into cars, performing price checks, and relaying issues to a supervisor. The role requires teamwork, physical stamina, and strong customer service skills.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
• Ability to stand for extended periods of time.
• Ability to retrieve and push in shopping carts.
• Effective communication and customer service skills.

Responsibilities

• Greet guests and assist with shopping decisions.
• Bag guests' orders to protect items from damage.
• Collaborate with coworkers and supervisors.
• Help guests load purchases into cars and offer assistance.
• Perform price checks as needed.
• Relay guest issues to supervisor.
• Return carts from the parking lot.
• Keep front end, break room, restrooms, lobby, and parking lot clean.
• Remove garbage and debris from carts and baskets.
• Carry out any other duties assigned by management.

Skills

Friendly personality

Team player

Customer service

Communication skills

Physical stamina

Job description

Overview

To provide the fastest and most pleasant guest service by performing the duties related to the front porch.

Responsibilities

• 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
• 2. Properly bags guests' orders to insure purchases are not damaged.
• 3. Works well with all co-workers and supervisors.
• 4. Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle.
• 5. Performs price checks.
• 6. Relay guest problems to supervisor.
• 7. Retrieves carts from parking lot.
• 8. Cleans front end, break room, rest rooms, lobby, parking lot, etc.
• 9. Cleans garbage and debris from carts and baskets.
• 10. Performs all other duties as assigned by management.

Qualifications

• 1. Friendly, outgoing personality.
• 2. Ability to work well with others.
• 3. Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
• 4. Ability to stand for extended periods of time.
• 5. Ability to retrieve and push in shopping carts.
• 6. Ability to bend and lift to load customer orders into cars.
• 7. Effective communication and customer service skills.

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