Guest Service Center Specialist

Affinity Gaming, LLC.; Osceola (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an exciting casino environment where you will play a vital role in enhancing guest experiences. As a Guest Service Center Specialist, you will engage with guests, assist them with transactions, and promote various casino offerings. This position not only allows you to interact with a diverse clientele but also offers growth opportunities in a supportive team atmosphere. Enjoy the perks of paid breaks, medical benefits, and a 401(k) plan. If you are passionate about providing exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Paid Holidays

Medical, Dental, Vision

401(k) with Company Match

Free Life Insurance

Employee Assistance Plan

Employee Discounts

Team Celebrations

Awards

Qualifications

• High school diploma or GED required.
• Previous cash handling experience preferred.

Responsibilities

• Assist guests with cash and coin exchanges and player account maintenance.
• Promote A-Play Club membership and casino promotions.

Skills

Customer Service

Cash Handling

Communication

Mathematical Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Bill Counters

Casino Kiosks

Multi-line Phones

Job description

At Lakeside, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.

We are seeking a Guest Service Center Specialist to play a key role in creating a welcoming and accommodating experience for guests interacting with the Guest Service Center. Responsibilities include currency exchanges, voucher cash-ins, marker issuance, check cashing, enrolling new players in the A-Play Club, and informing guests about promotions and events.

KEY RESPONSIBILITIES (Other duties may be assigned):

1. Assist guests with transactions such as cash and coin exchanges, voucher and chip redemption, player account maintenance, and new player enrollments.
2. Greet and engage guests in a friendly and professional manner, ensuring their needs are met efficiently.
3. Promote A-Play Club membership, casino promotions, and events to guests.
4. Verify customer identification when required.
5. Accurately process all transactions and maintain balanced cash drawers.
6. Handle slot jackpots, table game fills, and assist with department bank transactions.
7. Ensure compliance with Iowa Gaming regulations, internal controls, and Standard Operating Procedures (SOPs).
8. Assist with vault activities as assigned.
9. Respond to guest inquiries with a positive and solution-oriented attitude.
10. Work collaboratively with team members and communicate any concerns to supervisors.
11. Must be 18 or older to work on the Casino floor.

EDUCATION/EXPERIENCE:

1. High school diploma or GED required.
2. Previous high-volume cash handling experience preferred.
3. Basic computer skills, including Microsoft Office, and proficiency with 10-key.
4. Ability to effectively communicate in English.
5. Strong math skills for handling currency transactions.
6. Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.
7. Experience using bill counters, casino kiosks, and multi-line phones is a plus.

CERTIFICATES AND LICENSES: Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

WHY JOIN OUR TEAM?

1. Exciting casino environment with growth opportunities.
2. Engage with guests and be a part of their gaming experience.
3. Work in a team-oriented atmosphere with a focus on guest service excellence.
4. All rest and meal breaks are paid!
5. Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
6. Paid Holidays for Full-Time Team Members.
7. Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members.
8. 401(k) with Company Match.
9. Free $25K Life Insurance for Full-Time Team Members.
10. Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
11. Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
12. Employee Discounts, Team Celebrations, Awards, and more...

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.