Guest Service Cashier — Fast-Paced Team, Growth

Hardee; Bay Minette (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Guest experience

Job summary

Hardee's in Bay Minette, AL is seeking a Guest Service Team Member to greet guests, take orders, and keep a welcoming, clean dining area. You will work with a fast-paced team to deliver accurate orders, handle payments, and ensure a great guest experience.

The role emphasizes teamwork, attention to detail, timely service, and a positive attitude. Training is provided, with opportunities for advancement as you master guest service, cash handling, and food safety fundamentals.

Qualifications

• Provide friendly, efficient guest service in a fast-paced dining environment.
• Accurately take and process orders using the POS system.
• Maintain clean, welcoming dining and service areas while following safety guidelines.

Responsibilities

• Deliver friendly guest service and greet guests with a smile.
• Take customer orders quickly and accurately using the POS system.
• Process orders and payments, ensuring accuracy and efficiency.
• Prepare and deliver guest orders, assembling items with care.
• Maintain a clean and stocked dining area and restrooms.
• Support team operations during busy periods to ensure smooth service.
• Uphold professionalism, dress code, sanitation, and safety standards.

Skills

Guest service

Cash handling

POS systems

Teamwork

Communication

Tools

POS system

Job description

Job Purpose

Do you love the smell of fresh biscuits in the morning?Do you enjoy creating great experiences for guests and working in a fast-paced, team-oriented environment? As a Guest Service Team Member, you will provide friendly, efficient service while helping guests enjoy high-quality food and a welcoming atmosphere. In this role, you will take orders, prepare guest orders, maintain a clean dining environment, and work closely with your team to deliver excellent customer service every day.

Key Responsibilities & Job Functions

Deliver Friendly Guest Service

• Greet every guest with a smile and acknowledge them promptly upon arrival.
• Take customer orders quickly and accurately using the point-of-sale (POS) system.
• Provide helpful menu information and answer questions about products and specials.
• Use suggestive selling techniques to recommend menu items, beverages, or add-ons that enhance the guest’s meal.
• Thank guests sincerely for their visit and invite them to return.

Process Orders and Payments

• Enter orders into the POS system accurately to ensure correct food preparation.
• Accept cash or other payment methods and provide accurate change.
• Maintain attention to detail when handling transactions to ensure accuracy and efficiency.

Prepare and Deliver Quality Orders

• Assemble guest orders carefully, ensuring all food items, condiments, and requested service items are included.
• Verify that every order meets quality standards before it is served to the guest.
• Deliver orders in a timely manner while meeting designated service time goals.

Maintain a Clean and Welcoming Environment

• Keep the sales and service areas clean, organized, and fully stocked throughout the shift.
• Clean and restock the beverage station, including cups, lids, ice, and drink supplies.
• Wipe down dining room tables and seating areas to maintain a comfortable space for guests.
• Clean and restock restrooms regularly to ensure a sanitary environment.
• Sweep and mop dining room and restroom floors frequently and respond quickly to spills or messes.

Support Team Operations

• Assist other team members with tasks during busy periods to ensure smooth service.
• Restock supplies, condiments, and service items as needed throughout the shift.
• Communicate effectively with management and coworkers to maintain efficient operations.

Maintain Professionalism and Safety Standards

• Maintain a positive, cooperative, and respectful relationship with management and fellow team members.
• Follow company dress code and grooming standards to present a professional appearance.
• Adhere to all sanitation, food safety, and security policies and procedures.
• Help maintain a safe environment for guests and employees at all times.

What Makes This Role Great

• Work in a fun, team-oriented environment
• Build valuable customer service and communication skills
• Be part of creating a welcoming experience for every guest
• Opportunities to learn and grow within the company

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch™ Biscuits and Hand-Breaded Chicken Tenders™.