Guest Service Attendant

Troon International; Winter Haven (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Job summary

Troon International is seeking a Part-Time Guest Service Attendant at Lake Ashton Golf Club in Winter Haven, FL. This role involves greeting guests, assisting with golf operations, and maintaining a professional and clean environment. Candidates must have a high school diploma and demonstrate strong customer service skills. Benefits may include healthcare and retirement options. A passion for hospitality and ability to work outdoors are essential for success in this role.

Qualifications

• Minimum of high school diploma required.
• Must fluently speak and write English.
• Ability to lift up to 50 lbs. and work outdoors.

Responsibilities

• Greet and assist guests and players.
• Maintain golf car fleet and practice facility.
• Respond to guest questions and requests.

Skills

Customer service skills

Communication skills

Ability to work outdoors

Education

High school diploma

Job description

Lake Ashton Golf Club, 4000 Mulligan Ln, Winter Haven, FL 33884, USA.

Lake Ashton Golf Club, located in Winter Haven, FL, is pleased to announce an excellent career opportunity for a Part‑Time Guest Service Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality‑focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General Description of Duties and Responsibilities

• Monitors, implements, and adheres to all company goals and procedures
• When acting as an Outside Service staff member, greets and welcomes guests and players; assists guests at bag drop; stages clubs on golf cars; welcomes guests upon completion of play; cleans and stores clubs when requested
• When acting as a Starter, greets each group in a friendly manner; explains rules and course etiquette; facilitates an orderly and timely pace of play to prevent delays; answers questions; and maintains records of starting times and golf car numbers for each group
• When acting as a Range Starter, ensures each group has four players when possible; saves and returns empty golf cars for guest services; facilitates timely starts; maintains stocked and organized range stations; keeps hitting areas free of debris; maintains an orderly line; and ensures the practice green is clean, organized, and stocked with balls throughout the day
• Picks up and cleans practice balls in a timely manner and maintains proper inventory levels
• When acting as a Player Assistant, maintains proper pace of play
• Maintains the golf car fleet, storage areas, and practice facility in a professional manner
• Assists the group services department with the set‑up and organization of golf cars for shotgun, split tee, or regular tee time starts
• Maintains proper equipment and inventory levels, including rental clubs, radios, pencils, tees, scorecards, and ball‑mark repair tools
• Assists fellow guest service staff in maintaining a clean and professional practice facility
• Greets each player in a friendly manner and provides exceptional service to all guests
• Responds to guest questions and requests with professionalism and enthusiasm
• Performs other duties as assigned by the Supervisor and/or Head Golf Professional

Experience / Education / Certification Requirements

• High school diploma required at a minimum

Physical Requirements

Must be able to lift up to 50 lbs. to shoulder height repetitively.

Frequent bending, turning, kneeling, and stooping.

Must be able to stand and walk for extended periods of time.

Must be able to work outdoors in varying temperatures.

Normal vision and hearing ranges required.

Must be able to operate a golf car in a safe manner.

Must be able to fluently speak and write the English language.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.