Guest Service Attendant

Troon; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Hidden Valley Country Club in Reno, NV is seeking Guest Service Attendants who value hospitality and teamwork. The role focuses on greeting members, supporting daily golf operations, and delivering a polished, welcoming experience.

Ideal candidates are outdoor-oriented, able to lift 50 pounds, and comfortable working weekends and holidays. This on-site position offers a dynamic, member-focused environment where service and reliability are prized.

Qualifications

• Hospitality-driven and genuinely enjoys serving others.
• Strong work ethic with a team-first mindset.
• Comfortable engaging with members and guests in a professional, friendly manner.
• Willingness to learn the rules and traditions of golf.
• Reliable, punctual and detail oriented.
• Takes pride in creating positive experiences rather than just completing tasks.

Responsibilities

• Greet members and guests warmly, using names whenever possible.
• Provide attentive, proactive service throughout the golf operation (bag drop, cart staging, range support, and course interaction as applicable).
• Assist with loading, unloading, cleaning, and staging golf bags and carts.
• Support daily golf operations to ensure smooth pace of play and a positive on-course experience.
• Maintain clean, organized, and professional service areas.
• Communicate clearly with the Golf Professional staff and fellow team members.
• Anticipate member needs and respond promptly with a helpful, solutions-oriented attitude.
• Uphold HVCC service standards, safety practices, and appearance guidelines.

Skills

Hospitality mindset

Teamwork

Customer service

Professional demeanor

Reliability

Job description

Hidden Valley Country Club
Reno, NV 89502, USA

Description

Hidden Valley Country Club (HVCC) is seeking hospitality-minded Guest Service Attendants who take pride in hard work, teamwork, and delivering an exceptional member experience.

Position Summary

This role is ideal for individuals who enjoy being outdoors, engaging with members by name, and supporting daily golf operations with energy, professionalism, and a service-first mindset. Guest Service Attendants are often the first and last impression of the Club and play a key role in creating a welcoming, polished, and memorable experience for members and their guests.

• Greet members and guests warmly, using names whenever possible.
• Provide attentive, proactive service throughout the golf operation (bag drop, cart staging, range support, and course interaction as applicable).
• Assist with loading, unloading, cleaning, and staging golf bags and carts.
• Support daily golf operations to ensure smooth pace of play and a positive on-course experience.
• Maintain clean, organized, and professional service areas.
• Communicate clearly with the Golf Professional staff and fellow team members.
• Anticipate member needs and respond promptly with a helpful, solutions-oriented attitude.
• Uphold HVCC service standards, safety practices, and appearance guidelines.

Ideal Candidate Profile:

Hospitality-driven and genuinely enjoys serving others.

Strong work ethic with a team-first mindset.

Comfortable engaging with members and guests in a professional, friendly manner.

Willingness to learn the rules and traditions of golf.

Reliable, punctual, and detail oriented.

Takes pride in creating positive experiences rather than just completing tasks.

Qualifications & Requirements

Previous golf course or outdoor service experience preferred but not required.

Understanding of the game of golf or willingness to learn.

Ability to work flexible schedules, including weekends and holidays.

Ability to lift 50 pounds minimum on a regular basis.

Ability to stand, walk, bend, and work outdoors for extended periods.

Ability to work in varying weather conditions, including heat, cold, wind, and sun.

Strong communication skills and a positive attitude required.

Why Join HVCC

Hidden Valley Country Club offers a close-knit, member-focused environment where service, pride, and teamwork matter. Our Guest Service team plays a vital role in the daily rhythm of the Club and is essential to delivering the welcoming, high touch experience our members expect.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.