Guest Service Attendant

The Westin Buffalo; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Westin Buffalo is hiring Guest Service Attendants for both full-time and part-time positions. This role involves assisting guests with a variety of services in a hotel environment, offering opportunities for professional growth and a collaborative team atmosphere. Employees are also eligible for a $750 sign-on bonus and comprehensive benefits.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Tuition reimbursement

Free shift meal

Generous Marriott discounts

Referral bonus

Discounted room rates

Training and development opportunities

Qualifications

• Prior hotel experience preferred.
• Excellent verbal communication skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and assist guests with luggage.
• Deliver in-room dining items.
• Provide guests with city information and directions.

Skills

Communication

People Skills

Job description

The opportunity

Delaware North Parks and Resorts is searching for full-time and part-time Guest Service Attendants to join our team at the Westin Buffalo in Buffalo, New York. As a Guest Service Attendant, you have the opportunity to work in a variety of areas including tours, bell attendant, valet, room service, or transportation services. We will tailor the job to your interests and professional goals. This is a great opportunity to learn from award-winning leaders and grow your hospitality career!

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Pay

$15.50 – $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

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What we offer

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake’s Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greets and assists guests with luggage at check-in, check-out, and storage.
• Assists guests with city information and directions.
• Delivers items as requested by guests or manager on duty.
• Delivers all in-room dining (IRD)food and beverage.
• Delivers guest amenities to rooms.
• Transport guests as needed.
• All other tasks as needed.

More about you

• Prior hotel experience is preferred.
• Must have excellent verbal communication skills demonstrating proper manners and etiquette.
• Requires excellent people skills.
• Must be able to work independently as well as part of a team.
• A valid driver’s license in good standing as driving a company vehicle is required.

Physical requirements

• Must be able to stand for long periods of time.
• Must have the physical stamina to lift moderate amounts of weight up to 50 pounds.

Shift details

On call
Holidays
Weekends
Overtime as needed

Source: Hospitality Online