GUEST SERVICE ASSOCIATE - Store 151

United Dairy Farmers; Cincinnati (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

United Dairy Farmers is seeking a Part Time Guest Services Associate to deliver the Hi Five Guest Experience. You will greet guests, assist with ice cream and beverage preparations, operate the POS and gas console, and help maintain a clean, organized store.

The role requires attention to safety, accuracy in transactions, and friendly communication. You may work 1st, 2nd or 3rd shifts, up to 25 hours per week, with pay ranging from $12.50 to $14.50 per hour.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate with customers.
• Ability to operate store equipment and access price book.
• Ability to handle coins, currency, checks and credit transactions accurately.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience and greet Guests warmly.
• Prepare DipSide items and manage ice cream/yogurt offerings.
• Efficiently operate POS system and gas console, process transactions and make change.
• Stock shelves, keep dip cabinet filled, and ensure proper rotation of stock.
• Maintain store cleanliness and safety, monitor temperatures as needed.
• Accurately complete time records and related documentation.

Skills

Customer service

English communication

Cash handling

POS operation

Gas/diesel sales awareness

Safety awareness

Tools

POS terminal

Gas console

Cash register

Job description

Description

Position

Job Details

Position Title: Guest Services Associate

Reports to: Store Manager

Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift

Pay Range: $12.50/hour - $14.50/hour

NOTE: You must be at least 16 years old to work at United Dairy Farmers.

Position Description

The primary responsibility of a Guest Services Associate at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled). The Guest Services Associate is responsible for following company policy to ensure the safe and efficient operation of his or her shift as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements.

Essential Functions

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.


• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and \"hand-packed\" containers.


• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.


• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.


• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper \"drop\" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.


• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.


• Reporting: Accurate completion of time records and the Customer First Document.


• Other duties as assigned by Management

Minimum Requirements

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.


• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.


• Ability to understand operating instructions for store equipment and to operate all store equipment.


• Ability to prepare DipSide items using supplies located in the dip cabinets.


• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.


• Ability to recognize numbers, count and do arithmetic well enough to complete required records.


• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.


• Ability to clean counters and other surfaces.


• Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes.


• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.


• Ability to raise at least 10 pounds from floor level to a height of 5 feet.


• Ability to place an 8\" x 10\" x 10\" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice

The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).