Guest Service Associate- Front Office

InterContinental Hotels Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading hotel brand is looking for a Front Desk Agent to ensure guests have memorable experiences. This role involves welcoming guests, managing bookings and payments, and providing tailored service. Candidates should have strong communication and problem-solving skills, and be fluent in the local language. Join us to be part of an inclusive team that celebrates diversity and supports personal growth.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training

Qualifications

• Easy to communicate with guests, addressing their concerns and compliments.
• Ability to turn issues into opportunities for enhancing guest experience.
• Ability to read, write, perform basic maths and use computer skills.

Responsibilities

• Welcome guests warmly to kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage payments for guest bookings.
• Ensure smooth check-in and check-out processes.
• Anticipate guest needs and offer tailored recommendations.
• Assist with issues from bills to restaurant recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in the local language

Literate and tech-savvy

Job description

Hotel Brand: Holiday Inn
Location: India, Gurugram

Hotel: Gurgaon NH8 (DELGU), 39 Milestone, Sector 36, NH8, Delhi Jaipur Highway, 122004

Overview

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem-solving skills to turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.