Guest Service Associate | Castle Rock, Colorado

European Wax Center; Castle Rock (CO); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off

Employee discounts

Job summary

European Wax Center in Castle Rock, CO, is seeking a Guest Sales Associate to deliver exceptional customer service and ensure smooth daily operations. You'll manage the front desk, educate guests on services, and maintain a welcoming environment.

This role requires a friendly attitude, flexible availability, and a passion for beauty. Compensation includes an hourly base pay of $15.50 plus commissions on packages. Eligible associates enjoy benefits such as medical insurance and employee discounts.

Qualifications

• Must be at least 18 years of age.
• Sales experience is a plus—helping guests find the best products.
• Ability to stand and work on the floor for extended periods.

Responsibilities

• Deliver exceptional service and shape guest’s experience.
• Manage opening/closing procedures and daily operations.
• Coordinate guest flow and handle inquiries.

Skills

Friendly attitude

Sales experience

Team player

Ability to lift 25 pounds

Ability to work flexible shifts

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Castle Rock, CO, US

3 days ago Requisition ID: 1433

WHAT YOU’LL DO:

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

As a Guest Sales Associate, you’ll shape each guest’s experience from start to finish, delivering exceptional service in a welcoming environment. You’ll work alongside a passionate team while helping guests feel confident, radiant, and comfortable in their own skin—making a lasting impact every day.

A Day in the Life:

• Manage opening/closing procedures and ensure smooth daily operations.
• Coordinate guest flow, handle inquiries, and maintain the reservation system.
• Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.
• Manage front desk and retail areas, including restocking and organization.
• Deliver a personalized guest experience using brand standards and service techniques.
• Meet or exceed individual and center performance goals.
• Follow company policies, dress code, scheduling, and safety standards.
• Participate in training sessions, community events, and marketing initiatives.

What We’re Looking For:

• A friendly, positive, and professional attitude
• Ability to work flexible shifts, including evenings & weekends
• Sales experience is a plus—helping guests find the best products, services & packages!
• A strong team player who thrives in a fast-paced environment
• A passion for beauty and building genuine guest relationships
• Ability to lift and move items up to 25 pounds
• Ability to reach items stored at various heights
• Ability to stand and work on the floor for extended periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Day and evening shifts available, weekend availability required
• Must be at least 18 years of age or older to apply

COMPENSATION & BENEFITS:

Hourly Base Pay: $15.50

Additional Compensation:

• Earn commissions on packages and rebook bonuses!
• Participating in bonus contests that reward top performers.
• Your effort and enthusiasm directly impact your paycheck, the more you engage with guests and drive sales, the more you earn!

Benefits (for eligible associates):

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off that increases with tenure (including vacation, personal, and sick leave, accrued per company policy)
• Employee discounts (free waxing services + 40% off retail products)

HOW TO APPLY:

Apply through this posting or visit our career page:

Application Deadline:

Applications for this position will be accepted on an ongoing basis.

This role is not eligible for visa sponsorship

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.