Guest Service Associate

Berkshire Health Systems; Pittsfield (MA); On-site; USD 25,000 - 37,000; Part time

Job summary

Berkshire Medical Center is seeking a courteous Guest Services Associate to safely transport patients and their belongings between inpatient rooms and care areas, and to greet visitors as they arrive. You will escort families throughout the facility and help maintain security by screening visitors and coordinating with security as needed.

The role requires the ability to follow instructions, perform repetitive duties, and maintain a high level of quality for patients, staff, and visitors.

Qualifications

• Hospitality experience preferred.
• On the job training under supervision of the Department Supervisor and an experienced Guest Service Associate.
• High school diploma or GED preferred.

Responsibilities

• Transport patients and their belongings safely to and from inpatient rooms and care areas.
• Greet family members and visitors and escort them to locations within the facility.
• Screen visitors to ensure safety and security and discreetly notify security for VIPs if needed.

Skills

Hospitality experience

Communication skills

Follow instructions

Education

High school diploma or GED

CPR certification within 3 months

De-escalation training within 1 month

Job description

Berkshire Medical Center · BMC Guest Services

Hourly Pay Range: 18.0400 through 27.0600

Variable Days

Posted 03/31/2026

DEFINITION/PRIMARY FUNCTION

This role is responsible for the safe and timely transport of patients and their belongings to and from inpatient rooms and care areas and upon discharge Responsible for greeting family members and visitors and escorting them to various locations throughout the facility. Screens family members and visitors to ensure the safety and security of visitors and staff, notify security discretely should the person be a VIP.

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

• Hospitality experience preferred.
• On the job training under the direction of the Department Supervisor and an experienced Guest Service Associate.

Education and Training:

• High school diploma or GED preferred.

License, Certification & Registration:

• CPR is required within 3 months of hire.
• De-escalation training within 1 month of hire.

Other Requirements:

• Familiar with transport equipment such as, stretcher, oxygen tanks, and hospital/ICU beds.
• Ability to follow instructions.
• Ability to perform repetitive duties.
• Willingness to complete assignments with a high level of quality and consideration of patients, staff, and visitors.
• Ability to receive constructive criticism professionally.
• Ability to communicate effectively.
• Ability to use communication devices such as telephones, computers, bar codes, pagers, etc.
• Works well together with different units and departments throughout the Hospital community
• Full knowledge of hospital ethics and policies as they pertain to the job are required.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.