Guest Service Associate

Coopertown Everglades Airboat - ef15; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Coopertown The Original Airboat Tour in Miami, FL seeks a Guest Service Associate to welcome visitors and share information about tours and dining options. You will support ticketing, reservations, and guest inquiries in a fast-paced environment.

Ideal candidates have at least 1 year in customer service or hospitality, strong communication, a positive attitude, and a willingness to learn about the Everglades and our offerings. This is a frontline role within a dynamic tourism setting.

Qualifications

• At least 1 year of customer service or hospitality experience.

Responsibilities

• Greeting guests with a warm and friendly attitude.
• Providing information about airboat tours, wildlife, and restaurant offerings.
• Assisting with ticket sales and reservations.
• Answering visitor questions and addressing concerns professionally.
• Maintaining a clean and organized workspace.
• Collaborating with team members to ensure smooth daily operations.

Skills

Customer service

Hospitality

Communication

Multitasking

Job description

Join Our Team as a Guest Service Associate at Coopertown The Original Airboat Tour!

Looking for a role that combines adventure, hospitality, and the chance to meet people from all over the world? Coopertown The Original Airboat Tour is seeking a Guest Service Associate to join our team! Nestled in the heart of the Everglades, we offer thrilling airboat tours led by expert guides, showcasing the incredible wildlife and beauty of Everglades National Park. With a rich history and a welcoming restaurant serving delicious American fare, Coopertown is a destination like no other.

What You'll Do

As a Guest Service Associate, you’ll play a key role in ensuring our visitors have an unforgettable experience. Your responsibilities will include:

• Greeting guests with a warm and friendly attitude.
• Providing information about our airboat tours, wildlife, and restaurant offerings.
• Assisting with ticket sales and reservations.
• Answering visitor questions and addressing any concerns with professionalism.
• Maintaining a clean and organized workspace.
• Collaborating with team members to ensure smooth daily operations.

What We’re Looking For

We’re searching for someone who thrives in a dynamic tourism environment and brings the following qualities and skills to the table:

• Experience: At least 1 year of experience in a customer service or hospitality role . 21 years old plus.
• Work Ethic: Strong sense of responsibility and dependability.
• Communication Skills: Excellent verbal communication and the ability to interact with visitors from diverse backgrounds.
• Positive Attitude: A friendly, proactive, and approachable demeanor.
• Multitasking: The ability to juggle multiple tasks effectively in a fast-paced setting.
• Willingness to Learn: Open to gaining knowledge about the Everglades ecosystem and our services.

Why Join Coopertown?

At Coopertown, we’re more than just a workplace—we’re a community. We’re passionate about sharing the beauty of the Everglades with our guests and creating memorable experiences. If you’re someone who values teamwork, thrives on providing excellent service, and enjoys working in a unique and exciting environment, this is the perfect opportunity for you.