Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent at Hilton Waikoloa Village. In this full-time role, you'll provide excellent guest experiences while handling check-ins and check-outs, resolving issues, and promoting hotel services. Enjoy competitive pay and a range of employee benefits.

Benefits

Access to DailyPay

Health insurance

Career growth opportunities

Paid Time Off (PTO)

Go Hilton travel discount program

Employee stock purchase program

Debt-free education access

Qualifications

• Demonstrates exceptional guest service and hospitality.
• Follows Hilton's vision and values in daily operations.
• Shows urgency and discipline in all tasks.

Responsibilities

• Greets and registers guests, checking them in and out.
• Handles guest inquiries and resolves complaints.
• Promotes hotel services and manages billing processes.

Skills

Customer Focus

Hospitality

Integrity

Teamwork

Job description

Job Description - Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village (HOT0BNGN)

Job Description

Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village (

Job Number:

HOT0BNGN )

Work Locations

Work Locations

: Hilton Waikoloa Village 69-425 Waikoloa Beach Drive Waikoloa 96738

Hilton Waikoloa Village is Hawaii Island's only 62-acre property with 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon. Enjoy great benefits such as Career growth and development, access to pay with DailyPay PLUS discounted hotel room stays for you and your family WORLDWIDE!

Join Hiltonand experience a wonderful career with the#1 BEST WORKPLACE in the U.S.!

Classification:Full Time

Shift:Various AM/PM/Overnight. Must have open availability to work weekdays, weekends and holidays.

What will I be doing?

As a Guest Service Agent Vacation Ownership at Ocean Tower, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

The Hourly Rate Range for this role is $24.22-$24.22 an hour and is based on applicable and specialized experience and location.

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office