Guest Service Agent - The Siren Hotel

ASH People LLC; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Service Agent for The Siren Hotel in Detroit. The role involves managing guest interactions from check-in to check-out, ensuring a pleasant experience through effective communication and service. Ideal candidates will have hotel experience and demonstrate flexibility and a proactive attitude. Benefits include health insurance, 401(k) matching, and opportunities for growth.

Benefits

Health, dental, and vision insurance

401(k) with match

Vacation and sick days

Food & beverage discounts

Hotel room discounts

Qualifications

• At least 1 year of hotel experience.
• Proficiency in English across all communication channels.
• Comfort with cash handling and credit card transactions.

Responsibilities

• Check-in and check-out procedures.
• Handling guest requests and providing recommendations.
• Maintaining effective communication with management.

Skills

Communication skills

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

ASH Hotels designs, develops, owns, and operates a unique collection of properties. In our world, a hotel is more than just a destination for meeting, dining, or sleeping; it is a dynamic space of imagery, emotions, interactions, and sensations within the walls of a beautifully restored local legend—an active movie set. An ASH hotel connects the past with the future through nuanced storytelling that encourages exploration repeatedly.

About The Siren

Located in downtown Detroit, The Siren attracts music, history, and design enthusiasts. Decorated with contemporary fixtures and vintage items sourced globally, The Siren symbolizes a beckoning call to Detroit’s enduring spirit. It celebrates Detroit’s pre-modern era—Motown, avant-garde architecture, urban charm—integrated with the revitalized downtown. The hotel features three food & beverage venues, a retail shop, a rooftop with panoramic views, and 106 guest rooms across 55,000 square feet in the historic Wurlitzer Building, once known as "the world’s largest music house." The revival pays homage to Detroit’s history and looks forward to its future.

About the Role

The Guest Service Agent (GSA) is the primary contact for guests at The Siren Hotel, from pre-arrival to post-departure. Responsibilities include:

1. Check-in and check-out procedures
2. Room assignments
3. Coordination with housekeeping and maintenance for inventory management
4. Handling guest requests
5. Cashiering and billing
6. Providing recommendations and guidance to guests
7. Maintaining effective communication with management and team members
8. Adhering to privacy and security policies regarding guest and company information
9. Representing the property’s goals, culture, and community role

The ideal candidate will demonstrate friendliness, courtesy, and genuine service. They should understand the importance of consistency, accuracy, and aligning with business goals. Flexibility, a proactive attitude, and a personal spark to enhance guest and community experiences are essential.

Preferred Skills

• Proficiency in English—reading, writing, speaking, and understanding—across all communication channels, including in-person, email, and phone, with a positive and courteous tone
• Previous hotel front desk experience and bilingual abilities are desirable
• Flexibility to work weekdays, weekends, and holidays
• Computer and IT systems literacy
• Comfort with cash handling and credit card transactions
• Physical ability to lift up to 20 pounds regularly and 40 pounds occasionally, stand, walk, and work on feet for extended periods

Skill Requirements

• Same as above, emphasizing communication skills, experience, flexibility, and physical capability
• High school diploma or equivalent
• At least 1 year of hotel experience

Additional Information

Type: Full-time

Hours: 35–40 per week

Benefits include health, dental, vision insurance, 401(k) with match, vacation, sick, personal days, holidays, food & beverage discounts, and hotel room discounts. Opportunities for growth are available within Ash People LLC.

ASH Hotels is an equal opportunity employer, committed to diversity and nondiscrimination in employment, and prohibits workplace harassment.

Pay Range: $17.50 per hour at The Siren Hotel