Guest Service Agent Starts At $17.87

Drury Hotels; Saint Charles (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Drury Hotels is hiring front desk staff to ensure exceptional experiences for guests. Duties include checking guests in/out, assisting with meal services, and providing top-notch customer service. The role offers competitive pay starting at $17.87/hr with potential quarterly bonuses and an array of benefits including flexible scheduling and a supportive work environment.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling and paid time off

Career growth opportunities and mentorship

Medical, dental, and vision coverage

Company-matched 401(k)

Qualifications

• Warm and friendly manner in relating to the public.
• Attention to detail while multitasking.
• Ability to handle money and use office machines.

Responsibilities

• Check guests in and out, maintain guest records.
• Provide courteous service with a +1 Service attitude.
• Assist with breakfast and evening service duties.

Skills

Friendly demeanor

Attention to detail

Organizational skills

Multitasking

Communication

Job description

Job starts at 17.87 per hour!

Property Location:

380 Mulholland Drive - St. Charles, Missouri 63303

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

About the company

Drury Hotels Company, LLC is an American hospitality company which operates a chain of mid-scale limited service hotels under the brands Drury Inn and Suites, Drury Inn, Drury Suites, Drury Plaza Hotel, and Pear Tree Inn.

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