Guest Service Agent | Renaissance Baltimore Harborplace Hotel

PM Hotel Group; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Front Desk Associate where you'll be the face of our hotel, ensuring every guest receives top-notch service. This full-time role in Baltimore offers the chance to create warm experiences by utilizing your excellent communication skills and knowledge of the local area. Flexibility is key as you work varying schedules, while enjoying competitive pay, hotel discounts, and growth opportunities in an expanding organization.

Benefits

Hotel discounts

Growth opportunities

Qualifications

• Minimum one year experience as a guest services agent.
• Excellent communication and customer service skills.
• Ability to handle cash responsibly.

Responsibilities

• Greet guests and provide exceptional service from check-in to check-out.
• Maintain professionalism in a fast-paced environment.
• Share local knowledge with guests.

Skills

Customer Service

Communication

Detail Oriented

Team Player

Education

High School Diploma or Equivalent

Job description

Job Category: Front Desk

Requisition Number: GUEST016240

Apply now

• Posted : April 11, 2025
• Full-Time

Locations

Showing 1 location

Renaissance Baltimore
202 E Pratt St
Baltimore, MD 21202, USA

Renaissance Baltimore
202 E Pratt St
Baltimore, MD 21202, USA

What You’ll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Skills

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

:

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

:

Education

Required

High School or better.

Experience

Required

1 year:

1 year:

guest services agent

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.