Guest Service Agent - PM Shift | Sheraton Portland Airport

PM New Logo; Portland (OR); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

Sheraton Portland Airport in Portland, OR is seeking a Night Auditor to join the Front Office team on the PM shift. You balance daily financial activity while delivering attentive guest service.

This overnight role combines accounting with guest interactions, including check-ins/outs, preparing daily reports, and answering guest questions. Associate's degree or 6 months experience preferred; strong computer skills and a people-oriented approach are essential.

Qualifications

• Associate’s Degree or six months to one year of related experience
• Ability to work evening/overnight shifts
• Strong computer skills

Responsibilities

• Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
• Input into the front office system revenue, expenses, and allowances to generate daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
• Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other guest requests
• Answering guests’ questions about hotel services and amenities

Job description

Guest Service Agent - PM Shift | Sheraton Portland Airport

Job Category: Front Desk

Requisition Number: GUEST020042

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Portland, OR 97220, USA

Description

We are seeking a responsible and detail-oriented Night Auditor to join our Front Office team. This overnight role is a unique combination of guest service and accounting, ensuring a smooth and secure transition between hotel operating days. You’ll serve as the primary point of contact for overnight guests while also ensuring the accuracy and professionalism of closing out the day’s financial activity.

What You’ll Do:

Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property’s balances from the previous day.

Some of your nightly duties include:

• Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
• Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
• Answer guests’ questions about the hotel services and amenities.

Where You’ve Been:

We’re looking for someone with an Associate’s Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk— but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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