Guest Service Agent - PM

Lodgco Hospitality; Sarasota (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

Lodgco Hospitality is hiring a Guest Service Agent for the Hyatt Place Sarasota – Bradenton Airport. The ideal candidate must have experience in customer service, strong communication skills, and the ability to work flexible hours including evenings and weekends.

The role involves assisting with guest check-ins and check-outs, addressing guest inquiries, and ensuring a smooth hotel operation. Knowledge of hotel operations and a commitment to providing exceptional service are essential.

Qualifications

• Experience in hotel or customer service preferred.
• Ability to learn quickly in a fast-paced environment.
• Availability to work evenings and weekends.

Responsibilities

• Assist with guest registrations, room assignments, and special requests.
• Resolve guest issues and maintain high service standards.
• Perform cleaning and maintenance in common areas.

Skills

Guest service experience

Strong verbal communication

Multitasking ability

Computer proficiency

Job description

Job Summary

Lodgco Hospitality is currently seeking an experienced Guest Service Agent to assist with hotel front desk and service operations at the Hyatt Place Sarasota – Bradenton Airport. Applicants must be committed to delivering outstanding guest service and hospitality.

Seeking candidates with evening availability (3 pm–11 pm) and ability to work weekends.

Essential Job Functions

• Perform guest registrations (check‑ins & check‑outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of brand’s operating systems and customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit is applied when checking out guests and handle late charges accordingly.
• Knowledge of cash handling and bank procedures for guest checkout.
• Bank out at end of shift following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; resolve all guest issues.
• Know city, local area, and attractions.
• Utilize spare time for cleaning (front desk, back office, common areas) and maintain sidewalks and front entry.
• Know all emergency procedures and proper actions.

Other Duties

Additional duties may be assigned at any time.

Competencies

• Ability to learn quickly and work in a fast‑paced environment with constant guest interaction.
• Strong verbal and written communication.
• Computer and telephone proficiency.
• Multi‑tasking ability.
• Schedule flexibility.

Required/Preferred Education and Experience

• Hotel or customer service experience preferred.

Additional Eligibility Qualifications

Satisfactory criminal background screening required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

Employee must be able to stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.

Expected Hours of Work

Variable hours based on hotel needs, including nights and weekends.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.