Guest Service Agent - Planters Inn (Full-Time $250 Sign-On Bonus)

The Yarrow Group; Charleston (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent who thrives in a dynamic environment. This full-time role focuses on delivering exceptional customer service while managing front desk operations. You'll be the face of the hotel, ensuring guests feel welcomed and valued. Your responsibilities will include managing reservations, check-ins, and guest inquiries, all while adhering to the highest service standards. Join a diverse team that values trust and collaboration, and enjoy benefits like health care and a retirement plan as you contribute to creating memorable experiences for guests.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Holidays)

Disability Insurance

Training & Development

Wellness Resources

Qualifications

• Minimum of one-year front desk or customer service experience.
• Strong customer service background and excellent communication skills.

Responsibilities

• Participate in all aspects of Front Desk operations.
• Greet customers and respond to requests appropriately.
• Handle phone and email inquiries, manage guest accounts.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Complex Math Skills

Tools

OPERA

Job description

Join to apply for the Guest Service Agent - Planters Inn (Full-Time $250 Sign-On Bonus) role at The Yarrow Group.

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About Us
The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Full-Time and Part-Time available

Our Values

• We Engage and We Listen
• We Care and We Own
• We Provide and We Ensure
• We Appreciate and We Have Fun

Job Overview

As a Guest Services Agent, you are responsible for participating in all aspects of the Front Desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Yarrow Group service culture. You will work with the Front Desk, Concierge, and Guest Experience teams. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.

Key responsibilities include:

• Follow safety and emergency guidelines, policies, and procedures.
• Prioritize and accurately complete functions like reservations, check-ins, check-outs, billing, and guest requests.
• Greet customers with a friendly and sincere welcome, listen to requests, respond appropriately, and provide accurate information.
• Complete registration, input and retrieve information from systems, assign rooms, and promote hotel programs.
• Ensure all brand and service standards are met, resolve guest complaints, and promote the hotel positively.
• Handle phone and email inquiries, manage guest accounts, and operate property management systems.
• Maintain a professional appearance, follow dress code, and keep workstations tidy.
• Provide local area recommendations and align with the company's culture and policies.
• Complete miscellaneous tasks and assist in other departments as needed.

Requirements

• Minimum of one-year front desk or customer service experience, preferably with OPERA and Yarrow Group systems.
• Strong customer service background and excellent communication skills.
• Proven problem-solving skills and understanding of hotel operations.
• Ability to work independently, multitask, and communicate effectively in English.
• Complex math skills and patience in dealing with guests.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability Insurance
• Training & Development
• Wellness Resources