Guest Service Agent

Hyatt Place Ocean City; Ocean City (MD); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Employer Matched 401K

Hotel Room Discounts across multiple brands

Other Supplemental Benefits

Job summary

Hyatt Place Ocean City is looking for a Hotel Guest Service Agent to provide exceptional customer service to hotel guests. You'll assist with check-in/check-out, manage reservations, and ensure a seamless guest experience.

Ideal candidates should have previous customer service experience and be able to multi-task. Benefits include employer-matched 401K and hotel room discounts.

Qualifications

• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include working on holidays and weekends.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Handle reservations and inquiries from guests.
• Compute bills, collect payments, and manage transactions.

Skills

Customer service experience

Dynamic personality

Multi-tasking skills

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Hyatt Place Ocean City Oceanfront - Ocean City, MD 21842
Salary Range: $17.00 - $19.00 Hourly

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Team Member Benefits

• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Other Supplemental Benefits

Essential Job Functions

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Job descriptions and responsibilities are subject to change depending on business needs.