Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their team. This part-time position involves providing exceptional service to guests, ensuring their needs are met with professionalism and care. You will play a crucial role in creating memorable experiences by greeting guests, managing check-ins and check-outs, and addressing inquiries with a focus on satisfaction. Join a vibrant team that values integrity, teamwork, and a commitment to excellence in service. If you have a passion for hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and credit transactions accurately.

Responsibilities

• Greet and register guests, ensuring a seamless check-in process.
• Assist with check-out and resolve guest inquiries promptly.

Skills

Customer Service

Cash Handling

Problem Solving

Communication

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Skills

Job description

Job Description - Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island (HOT0BL4P)

Job Number:

HOT0BL4P

Work Location:

Home2 Suites Charleston Daniel Island, Fairchild Street, Lot B-3, Daniel Island, 29492

Position Overview

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

Key Responsibilities

1. Greet guests, complete the registration process, input and retrieve information from the computer, confirm guest details and room rates, assign rooms, code electronic keys, promote marketing programs, provide welcome packets, and assist with room location or bell service as needed.
2. Assist guests with check-out, ensure accurate billing, process payments via the point-of-sale system, handle cash and credit/debit transactions, convert foreign currencies, and process gift certificates and cards.
3. Maintain thorough knowledge of hotel information, including room types, rates, packages, promotions, and local area details, to effectively answer guest inquiries.
4. Use up-selling techniques to promote hotel services and maximize occupancy.
5. Respond promptly and courteously to guest inquiries and requests, and resolve issues efficiently.
6. Handle guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction.
7. Receive, relay, and manage guest messages accurately.

Candidate Profile

We seek individuals who exemplify Hilton's core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Working at Hilton

Hilton, a global leader in hospitality since 1919, offers a diverse range of accommodations and strives to create exceptional guest experiences worldwide. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.

Schedule

Part-time

Brand

Home2 Suites by Hilton

Job Category

Guest Services, Operations, Front Office