Guest Service Agent (Part-Time) - Hilton La Jolla Torrey Pines

Hilton Worldwide, Inc.; California (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Hilton La Jolla Torrey Pines is seeking a Part-Time Guest Service Agent. This role involves welcoming guests, managing check-in/check-out, and ensuring customer satisfaction while embodying Hilton's core values. Candidates should have at least a year of relevant experience, with opportunities for growth and employee benefits.

Benefits

Competitive health benefits

Career growth opportunities

Free meals during shifts

Free parking

Uniforms provided

Go Hilton travel discount program

Qualifications

• At least one year of customer service experience, preferably in hospitality.
• Flexible schedule required.
• Proficiency in computer systems essential.

Responsibilities

• Greeting and registering guests and assisting with check-out procedures.
• Using up-selling techniques to enhance guest experiences.
• Responding promptly to guest requests and resolving issues.

Skills

Customer Service

Communication

Computer Systems Proficiency

Job description

Hilton La Jolla Torrey Pines is searching for a Part-Time Guest Service Agent to join the team.

The coastal retreat, situated along the beautiful Torrey Pines Golf Course overlooking La Jolla's sunny shores, features nearly 40,000 sq ft of event space, 2 dining options, and 394 guest rooms.

Our team members enjoy a friendly work environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program for team members and their families and friends. The property also offers free meals during shifts, free parking, and uniforms.

Classification: Part-Time

Shifts: Full Availability, including mornings, evenings, weekends, and holidays

Hourly Rate: $19

The ideal candidate should have at least one year of customer service experience, preferably in hospitality, with a flexible schedule, proficiency in computer systems, and excellent communication skills.

Responsibilities include:

• Greeting and registering guests, including inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting with check-out procedures, managing payments, processing credit/debit cards, handling foreign currency, and recording transactions.
• Having thorough knowledge of hotel services, room types, rates, packages, and local area to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly to guest requests and resolving issues amicably.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving, relaying, and managing messages for guests.

Candidate Attributes:

• Demonstrates Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency.
• Shows qualities of quality, productivity, dependability, customer focus, and adaptability.

Why work for Hilton?

Hilton is a global leader in hospitality, committed to delivering exceptional guest experiences through innovative programs and benefits, including pay on demand, comprehensive health coverage, mental health resources, generous PTO, travel discounts, parental leave, 401(k) matching, stock purchase options, educational support, career development, and recognition programs.