Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace

Hilton; Tampa (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company as a Guest Service Agent at Hilton Garden Inn Tampa North. This part-time role involves greeting guests, managing registrations, and ensuring exceptional service. Ideal for those who value teamwork and customer satisfaction.

Qualifications

• Entry level position requiring strong customer service skills.
• Knowledge of hotel services and up-selling techniques.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Handle check-out processes and manage payments.
• Resolve guest complaints and inquiries promptly.

Skills

Customer Focus

Adaptability

Dependability

Job description

Join to apply for the Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace role at Hilton

We are seeking a Guest Services Agent responsible for greeting, registering, and checking out guests, ensuring outstanding guest service and contributing to the hotel's profitability.

What will I be doing?

As a Guest Services Agent, your duties will include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, managing payments, using the point-of-sale system, handling money, processing credit/debit cards, converting currency, and processing gift certificates.
• Demonstrating knowledge of hotel services, room types, rates, packages, promotions, and local area, and responding to guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Hilton values demonstrate our core principles: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency. We also seek attributes like Quality, Productivity, Dependability, Customer Focus, and Adaptability.

What will it be like to work for Hilton?

Hilton, a global leader in hospitality since 1919, offers a wide range of accommodations and services, emphasizing exceptional guest experiences. Our vision is to 'fill the earth with the light and warmth of hospitality,' with Team Members at the core of our success.

Work Locations

Hilton Garden Inn Tampa North

Schedule

Part-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Hospitality