Guest Service Agent (Part-Time) - GALLERYone, DoubleTree by Hilton Fort Lauderdale

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

Join Hilton as a Part-Time Guest Service Agent at GALLERYone, DoubleTree by Hilton Fort Lauderdale. In this role, you will facilitate guest check-ins and check-outs, promote hotel services, and ensure outstanding customer service by addressing guest inquiries and resolving issues promptly. This position requires strong communication skills and a focus on providing excellent hospitality experiences.

Qualifications

• At least one year of Guest Service Agent experience.
• Ability to communicate in English.
• Understanding of hospitality values.

Responsibilities

• Greet guests and manage registration and check-out processes.
• Handle transactions, including payment processing.
• Resolve guest inquiries and complaints efficiently.

Skills

Customer Focus

Communication

Problem Solving

Teamwork

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part-Time) - GALLERYone, DoubleTree by Hilton Fort Lauderdale (HOT0BOBV)

Job Description

Guest Service Agent (Part-Time) - GALLERYone, DoubleTree by Hilton Fort Lauderdale (

Job Number:

HOT0BOBV )

The DoubleTree Fort Lauderdale Galleria is located on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale, being real close to conventions and cruises at Port Everglades. Ideal Candidates will have at least one year of Guest Service Agent, Sales and Customer Service experience and will be able to communicate in English and understand the language.

Shift Pattern: Candidate will work rotating shifts throughout the week. Weekends and Holidays required.

Pay Rate:$18.00 per hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Part-time

Brand : Doubletree by Hilton

Job

Job

: Guest Services, Operations, and Front Office