Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel chain seeks a part-time Guest Service Agent to enhance guest experiences at their Embassy Suites location. Responsibilities include greeting guests, managing check-ins/outs, and providing outstanding service in a fast-paced environment. Candidates should possess excellent customer service skills and a passion for hospitality.

Qualifications

• Demonstrated passion for hospitality.
• Ability to respond promptly to guest requests and resolve issues.
• Team player with a strong work ethic.

Responsibilities

• Greet and register guests while assisting with room assignments.
• Manage guest accounts and process payments accurately.
• Promote hotel services and upsell to maximize revenue.

Skills

Exceptional customer service skills

Professionalism

Team-oriented attitude

Ability to handle guest requests

Job description

Job Description - Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BNNQ)

Job Number: HOT0BNNQ

Work Location: Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, SC 29464

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

• Greet guests, register them, and assist with room assignments, keys, and providing information about hotel amenities and local area.
• Assist guests with check-out, process payments, handle currency exchange, and manage guest accounts accurately.
• Maintain knowledge of hotel services, room types, rates, promotions, and local attractions to answer guest inquiries.
• Promote hotel services and upsell where appropriate to maximize occupancy and revenue.
• Respond promptly to guest requests, resolve issues, and handle complaints to ensure guest satisfaction.
• Relay messages and communicate guest needs effectively to team members.

What are we looking for?

Hilton values passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates who demonstrate:

• Exceptional customer service skills
• Professionalism and integrity
• Team-oriented attitude
• Ability to handle guest requests and resolve issues efficiently

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences and creating a positive work environment for our Team Members. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to this mission.

Schedule

Part-time

Brand

Embassy Suites by Hilton

Job Categories

Guest Services, Operations, Front Office