Guest Service Agent (Part-Time) - Embassy Suites by Hilton Orlando Airport

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking hotel as a Guest Service Agent, where you will play a vital role in creating memorable experiences for guests. This part-time position offers the chance to interact with diverse individuals while providing exceptional service in a welcoming environment. With a focus on personal and professional growth, you will benefit from a range of perks including medical coverage, paid time off, and educational opportunities. If you have a passion for hospitality and customer service, this role is perfect for you to thrive in a dynamic team setting.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• 2+ years of experience in customer service is preferred.
• Ability to work varying shifts and provide excellent guest service.

Responsibilities

• Greet guests and complete the registration process.
• Check guests out of the hotel ensuring outstanding service.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part-Time) - Embassy Suites by Hilton Orlando Airport (HOT0BBXS)

Job Number:

HOT0BBXS

Our hotel, which features 174 guest rooms, is two miles from Orlando International Airport! We have 20+ team members reporting to our Front Office Manager.

The ideal candidate holds 2+ years in customer service and has the ability to work varying shifts.

Pay Rate: $17.00 per hour plus opportunity to earn incentives.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process