Guest Service Agent (Part-Time) - Embassy Suites by Hilton Dorado del Mar Beach Resort

Hilton Worldwide, Inc.; California; On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player seeks a dedicated Guest Service Agent to join their vibrant team at a beachfront resort. In this part-time role, you will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in experience. Your commitment to exceptional customer service will shine as you assist guests with their inquiries and promote hotel services. This is a fantastic opportunity to develop your hospitality skills in a dynamic environment while enjoying the benefits of working with a globally recognized brand. If you have a passion for service and a positive attitude, we want to hear from you!

Qualifications

• Previous experience in a customer-focused industry.
• Calm, efficient, and organized with great attention to detail.

Responsibilities

• Provide exceptional service from check-in to check-out.
• Ensure efficient reception experience and complete audit procedures.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

IT Proficiency

Education

Experience in Customer-focused Industry

Job description

Job Description

Job Number:

Guest Service Agent (Part-Time) - Embassy Suites by Hilton Dorado del Mar Beach Resort (

Job Number:

HOT0BKCR )

Work Locations

Work Locations

: Embassy Suites Dorado del Mar Beach Resort 201 Dorado Del Mar Blvd. Dorando #00646

TheEmbassy Suites Dorado del Mar Beach Resortis looking for their nextGuest Service Agentto join their team.

Embassy Suites Dorado del Mar Beach Resort’sprivate beachfront rests on Puerto Rico's northern coast, looking out over the Atlantic Ocean, 10 minutes away from Manuel Morales Beach and central San Juan is 21 miles from the door. Relax in our outdoor lagoon-style pool with ocean views, and join us for made-to-order breakfast and complimentary evening receptions.

Shift Pattern:Full Availability. Rotating shifts throughout the week.

Pay Rate:$11.50 per hour

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Part-time

Brand : Embassy Suites by Hilton

Job

Job

: Guest Services, Operations, and Front Office