Guest Service Agent, Part Time - DoubleTree by Hilton Hotel Chicago Magnificent Mile

Hilton Worldwide, Inc.; Cleveland (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Part Time Guest Service Agent to join the DoubleTree by Hilton Hotel Chicago. This role involves welcoming and registering guests, handling check-outs, and delivering outstanding guest service in a vibrant hotel setting. Candidates should exhibit strong customer focus, teamwork, and adaptability, working mainly on weekends.

Benefits

Up-selling incentive

Paid Time Off (PTO)

Health & Welfare benefit plans

Team Member and Family Travel Program Benefits

Qualifications

• Demonstrated ability to provide exceptional guest service.
• Strong communication skills.
• Ability to work flexible hours, particularly on weekends.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Customer Focus

Dependability

Teamwork

Adaptability

Job description

The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the team!

This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.

The Guest Service Agent is a part-time position

• working rotating/flexible shifts, starting at either 7am to 3pm., or 3pm to 11pm. **Some overnights may be required.
• Mainly Weekends
  

Up-selling incentive, with Paid Time Off (PTO), Health & Welfare benefit plans, and Team Member and Family Travel Program Benefits!

APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) A Hilton recruiter will reach out!

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!