Guest Service Agent - Part Time - $17.75 - Private Hotel & Training Center!

Benchmark Hospitality at DU; Westlake (TX); On-site; USD 30,000 - 37,000; Part time

Job summary

Benchmark Hospitality at DU is seeking a part-time Guest Service Agent to provide exceptional support at their private hotel and training center. The role involves managing guest services, assisting with various requests, and maintaining a professional environment. Ideal candidates will have a background in customer service and familiarity with administrative tasks.

Benefits

Employee events and culture

Paid holidays

Vacation and sick days

Medical insurance eligibility

Employer matching 401k

Tuition reimbursement

Free lunch

Free parking

Free uniforms

Qualifications

• Preferred: 1+ year experience in guest services or business center.
• Required: Strong customer service abilities.
• Familiar with basic office equipment.

Responsibilities

• Manage retail center inventory and presentation.
• Assist guests with printing, copying, faxing, and services.
• Provide support through email, chat, and phone.

Skills

Customer Service

Communication

Time Management

Computer Proficiency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

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About Us

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Property

About Us

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Location Description

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms in October 2025!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
  
  

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
  
  

#PGH-DU #PGH-BMC

#PGH-DU

Overview

The Guest Services Agent provides all guests with support at the Guest Services Center, including print jobs, email and instant messenger correspondence with guests, shipping, retail, and any other general requests that might arise in a professional and timely manner.

• This is a part-time position.
• $17.75 per hour.
• Full Availability
  
  

Responsibilities

• Operate the retail center, managing inventory and ensuring sharp presentation of merchandise.
• Provide general information to guests relative to meetings and meeting services. These services include but are not limited to copying, printing, faxing, and other business center services.
• Monitor and offer assistance through email, chat and phone.
• Send and receive guest packages.
  
  

Qualifications

• Previous guest services/business center experience preferred.
• 1 year of administrative experience preferred.
• Previous shipping/receiving experience preferred.
• Previous guest or customer service experience required.
• Familiarity with basic office equipment, including printers and copy machines
• Strong computer skills. Proficient in Microsoft Outlook. Microsoft Teams, OneNote, and Excel experience desirable.
• Must be able to be certified as a Texas Notary within 90 days of hire.
  
  

Job Category: DUCareersInConferenceCenter

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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