Guest Service Agent (Part-time)

Hyatt House White Plains; City of White Plains (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a friendly Guest Service Agent to provide exceptional service in a dynamic hotel environment. This part-time role offers opportunities for career advancement, including positions like Front Desk Supervisor and Sales Manager. The ideal candidate will greet and register guests, manage reservations, and ensure guest satisfaction while adhering to sustainability practices. Join a team that values excellence and flexibility, and be part of a welcoming atmosphere that prioritizes guest experiences.

Qualifications

• Customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

Join us for the Guest Service Agent (Part-time) role at Hyatt House White Plains

We are seeking a friendly and courteous Guest Service Agent to greet, register, and serve guests according to hotel, brand, and sustainability standards.

Opportunities and Growth

Potential career progression includes roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Responsibilities

1. Immediately greet guests and assist with their needs.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Resolve guest complaints and escalate when necessary.
9. Secure guest valuables in hotel safes.
10. Perform bookkeeping activities like balancing accounts and audits.
11. Monitor guest satisfaction scores and work to improve them.
12. Follow sustainability practices aligned with HHM's EarthView program.
13. Practice safe work habits and adhere to OSHA standards.
14. Assist in breakfast service or with luggage during peak times or staffing shortages.
15. Ensure overall guest satisfaction.
16. Perform additional duties as assigned by management.

Qualifications

• High School diploma or equivalent preferred.
• Customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Work Environment

• Flexible work schedule, including holidays, weekends, and shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Located in Westchester Corporate Park, Hyatt House White Plains offers easy access to destinations like Westchester Mall, Rye Playland, and is close to New York City. HHM Hotels is an equal-opportunity employer committed to diversity.