Guest Service Agent- Host

Hyatt Place Columbia Downtown; Columbia (SC); On-site; Full time

Job summary

A leading hotel in Columbia is seeking a Guest Service Agent to deliver exceptional service and create a welcoming atmosphere for guests. Responsibilities include managing front desk operations, assisting with guest needs, and ensuring a comfortable environment. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced setting. Full benefits are offered after 60 days, including health and dental insurance, PTO, and 401K options.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO / Vacation time

401K

Daily pay options

Qualifications

• Previous guest service experience required.
• Strong command of English needed.
• Must be 21 years or older.

Responsibilities

• Create a welcoming experience for hotel guests.
• Manage front desk and guest check-in/out.
• Maintain a clean and inviting environment.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

A Guest Service Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience including the Front Desk, the bar, business center, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM / PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 21 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

Must possess basic computer skills, i.e. Word, Excel, etc.

Full benefits available after 60 days including health, dental, and vision insurance along with complimentary life insurance. We also offer PTO / Vacation time along with 401K and daily pay options.

Compensation :

Starting wage of $13.00-$14.00 / hour and eligible for both bar tips and banquet gratuity program.