Guest Service Agent - Hilton Orrington

Hilton Worldwide, Inc.; Evanston (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent to ensure exceptional guest experiences at Hilton Orrington. The role focuses on assisting guests, responding to inquiries, and maintaining a warm and informative environment. Ideal candidates demonstrate customer care and teamwork, embodying Hilton's values of integrity and leadership.

Qualifications

• Ability to assist guests efficiently and courteously.
• Strong product knowledge of hotel services and local attractions.
• Demonstration of hospitality values and teamwork.

Responsibilities

• Assist with guest check-in and check-out processes.
• Respond to guest inquiries in a friendly manner.
• Provide accurate information about hotel services and local events.

Skills

Customer Focus

Dependability

Adaptability

Job description

Job Description - Guest Service Agent - Hilton Orrington (HOT0BH5B)

Job Description

Guest Service Agent - Hilton Orrington (

Job Number:

HOT0BH5B )

Work Locations

Work Locations

: Hilton Orrington 1710 Orrington Ave Evanston 60201

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office

Schedule

Schedule

: Full-time

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