Guest Service Agent - Hilton La Jolla Torrey Pines

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to enhance guest experiences at a stunning coastal retreat. This role involves welcoming guests, managing check-ins and check-outs, and ensuring satisfaction through exceptional service. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various guest requests efficiently. Join a team recognized for its commitment to excellence and enjoy a range of benefits that support both personal and professional growth. This is a fantastic opportunity to be part of a dynamic environment where your contributions truly matter.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Recognition and rewards programs

Qualifications

• At least one year of customer service experience, preferably in hospitality.
• Flexible schedule and proficiency with computer systems required.

Responsibilities

• Greet and register guests, ensuring a smooth check-in and check-out process.
• Assist guests with inquiries, complaints, and payment processing.

Skills

Customer Service

Communication Skills

Computer Proficiency

Education

High School Diploma

Job description

Job Description

Job Number:

Guest Service Agent - Hilton La Jolla Torrey Pines (

Job Number:

HOT0BKQI )

Work Locations

Work Locations

: Hilton La Jolla Torrey Pines 10950 North Torrey Pines Road La Jolla 92037

Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team.

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

• Classification: Full Time
• Shifts: Full Availability, must be able to work mornings, evenings, weekends and holidays
• The hourly rate: $19

The ideal candidate for this role should possess at least one year of customer service experience, preferably within the hotel industry. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud tosupport the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office