Guest Service Agent - Hilton Irvine Orange County Airport

Hilton; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent hotel in Irvine is seeking a Guest Service Agent responsible for providing outstanding guest service by registering guests and checking them out. Ideal candidates should have strong communication skills and previous customer service experience. The position offers a competitive hourly wage and a range of benefits including free meals during shifts and a travel discount program.

Benefits

Free meals during shifts

Free parking

Dry-cleaning service for uniforms

Go Hilton travel discount program

Qualifications

• Must have strong communication skills, both verbal and written.
• Previous experience in a customer service role is a plus.
• Must be able to work weekdays, evenings, weekends, and holidays.

Responsibilities

• Greet and register guests, manage check-out process.
• Handle payment transactions and process various forms of payment.
• Provide information and respond to guest inquiries promptly.

Skills

Customer service experience

Strong communication skills

Knowledge of Microsoft Office

Knowledge of POS systems

Job description

Just a few miles from California’s ultimate seaside escape, is where you'll will find the Hilton Irvine Orange County Airport where our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and dry-cleaning service for uniforms. We know that you will love being a part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

The team is currently seeking an enthusiastic Guest Service Agent that will provide support by greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate for this role will possess:

• Previous experience working in a customer service role is a plus especially within hotel operations.
• Strong communication skills, both verbal and written, are required.
• Working knowledge of Microsoft Office and Point of Sale (POS) systems required.
• Must be able to work weekdays, evenings, weekends, and holidays.

Shift Pattern: Full-Time

Hourly Range: $20.00 - $25.00/hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!