Guest Service Agent - Hilton Garden Inn Hattiesburg

Hilton Global in; Hattiesburg (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality brand as a Guest Service Agent at a vibrant hotel in Hattiesburg! In this dynamic role, you'll be the first point of contact for guests, ensuring their experience is nothing short of exceptional. Your responsibilities will include welcoming guests, managing check-ins and check-outs, and addressing any inquiries or concerns with professionalism. This position offers a chance to thrive in a supportive environment where teamwork and integrity are valued. If you're passionate about providing outstanding service and want to be part of a team that creates memorable experiences, this opportunity is perfect for you.

Qualifications

• Exceptional guest service skills and ability to handle guest inquiries.
• Knowledge of hotel information and local area details.

Responsibilities

• Greet guests and complete registration processes efficiently.
• Assist guests with check-out procedures and ensure accurate billing.

Skills

Customer Service

Communication

Problem Solving

Cash Handling

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Systems

Job description

Guest Service Agent - Hilton Garden Inn Hattiesburg (Finance)

***Daily Pay Available***

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests and completing the registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out procedures, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest questions effectively.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handling guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality - Passionate about delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively as a team.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," uniting us as a team to create memorable experiences. Our team members are at the heart of our success!