Guest Service Agent - Hilton Cabana Miami Beach Resort

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent to join its front office team in Orlando. This role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional customer service in a high-volume environment. Candidates should have prior hotel experience, strong multi-tasking abilities, and the flexibility to work varied shifts. Competitive pay and extensive benefits package included.

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program

Debt-free education access

Qualifications

• Previous front desk hotel experience required.
• Available for variable shifts, including weekends and holidays.

Responsibilities

• Greet and register guests, handling check-ins and check-outs.
• Assist guests with inquiries and resolve issues promptly.
• Use up-selling techniques to promote hotel services.

Skills

Multi-tasking

Customer Focus

Problem Solving

Tools

OnQ

Job description

TheHilton Cabana Miami Beach Resortis looking for a Guest Service Agent to join their Front Office team! The hotel has 231 newly renovated guest rooms overlooking the Atlantic Ocean with direct access to the beach. Ideal candidate has previous front desk hotel experience. Seeking someone who can multi-task and thrives in a high volume environment. OnQ experience preferred.

Shift Pattern:variable but typical shifts are from 7am-3pm, 11am-7pm and 3pm-11pm, weekend/holiday availability required.

Pay Range:$17.00 per hour

The Benefits– Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace byGreat Place To Work USandFortune!

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!