Guest Service Agent - Harrah's Hotel, Full Time

Caesars Entertainment; Council Bluffs (IA); On-site; USD 28,000 - 38,000; Full time

Job summary

Caesars Entertainment in Council Bluffs is seeking dedicated team members for front desk operations at our hotel. This engaging role includes checking guests in and out, addressing concerns, and ensuring exceptional service. Join our team to enjoy comprehensive benefits and a supportive work environment.

Benefits

Enhanced tuition assistance

Student loan repayment program

Free meals while on shift

401(k) with company match

On-site clinic for team members

Qualifications

• Previous front desk experience preferred.
• Excellent guest communication skills.
• Basic computer skills required.

Responsibilities

• Checking guests in and out of the hotel.
• Providing friendly, excellent service.
• Processing cash transactions accurately.

Skills

Guest communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Caesars Entertainment is blazing the trail for our team members with an all-new benefits program. Full-time team members can choose from five different medical coverage levels. We also have an on-site clinic for team members to utilize. Additionally, team members have options with dental and vision plans, along with other voluntary benefits. All full-time team members are eligible to enroll in this benefits jackpot with their new career at Caesars Entertainment.

We’re investing in your future more than ever with enhanced tuition assistance and a new student loan debt repayment program. As a new Caesars team member, you’ll be eligible to start enjoying these benefits after just 12 months, with full access to all educational programs after 24 months of continuous employment. Benefits include tuition assistance, student loan repayment, and dependent scholarship programs. Join us and go all in on education!

Additional benefits include the option to enroll in a 401(k) with a company match, free parking, and various team member activities. Team members can also enjoy free meals in our dining room while on shift, including sandwiches, salads, fresh fruit, cereal, and beverages.

Job Description:

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined areas.
• Greeting and conversing with customers in English.
• Communicating clearly with guests in noisy environments.
• Responding to visual and oral signals.
• Using computer monitors.
• Addressing guest concerns and questions.
• Providing friendly, excellent service.
• Processing cash transactions accurately.

Qualifications:

• Ability to work in areas with dust, secondhand smoke, noise, temperature variations, lighting, vibration, crowds, and air quality issues.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school diploma or equivalent.
• Basic computer skills.