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Guest Service Agent (Full-Time) *free parking*

Hilton Worldwide, Inc.

New Orleans (LA)

On-site

USD 30,000 - 40,000

Full time

Today
Be an early applicant

Job summary

A leading hospitality company in New Orleans is seeking a Guest Service Agent to provide exceptional experiences for guests. Responsibilities include greeting and registering guests, managing check-out processes, and utilizing up-selling techniques to maximize occupancy. Candidates should demonstrate a strong focus on customer service and possess teamwork skills. This full-time position offers opportunities to grow within the hospitality industry.

Benefits

Free parking

Qualifications

  • Demonstrate thorough knowledge of hotel information including room categories and rates.
  • Use up-selling techniques to promote hotel services.
  • Respond to guest inquiries and resolve issues efficiently.

Responsibilities

  • Greet guests and complete the registration process.
  • Assist guests with check-out and process payments.
  • Field guest complaints and negotiate solutions.

Skills

Customer Focus
Hospitality
Integrity
Teamwork
Job description
Overview

Guest Service Agent (Full-Time) with free parking at Hilton New Orleans Riverside.

Job Number: HOT0BYUF

Work Locations

Hilton New Orleans Riverside, 2 Poydras Street, New Orleans, LA 70130

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of their room and/or has a bell person accompany them
  • Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge; answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Customer Focus
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office

Schedule

Schedule: Full-time

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