Guest Service Agent - Full Time and Part Time

Grand Falls Casino and Golf Resort; Larchwood (IA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel and casino is seeking a Guest Service Agent to enhance the guest experience through effective registration and superior customer service. This role requires attention to detail, strong problem-solving skills, and a teamwork-oriented mindset. Candidates should be punctual and ready to understand and assist guest needs.

Qualifications

• Must be punctual and have excellent communication skills.
• Ability to follow directions and work cohesively in a team.
• Capable of handling guest needs and resolving issues calmly.

Responsibilities

• Responsible for guest registration and hotel services communication.
• Provide exceptional customer service and maintain confidentiality.
• Perform duties with attention to detail, speed, and accuracy.

Skills

Customer Service

Problem Solving

Attention to Detail

Job description

Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort.

Provide exceptional customer service to all internal and external customers. Provide legible communication and directions.
Compute basic arithmetic.
Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guests’ service needs.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest information and pertinent hotel data.
Must be punctual.