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Sonesta Hotels is looking for a Guest Services Agent to deliver exceptional service to guests at our Lowell location. This role encompasses various responsibilities including guest registration, handling transactions, and ensuring guest satisfaction. Applicants must possess excellent communication and problem-solving skills, along with a high school diploma or equivalent. Join us in providing unforgettable experiences to our guests while enjoying competitive benefits and a welcoming work environment.
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job Description
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS AND REQUIREMENTS:
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Book a hotel room among our global properties in the United States, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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