Guest Service Agent - Front Desk - Sheraton Oceanfront

Shamin Hotels; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality organization seeks a Guest Service Agent for their Sheraton Oceanfront location in Virginia Beach. The role involves checking guests in and out, providing information about the hotel and local attractions, and ensuring a warm and welcoming experience for all guests.

Qualifications

• Professional demeanor and appearance.
• Ability to handle guest inquiries effectively.
• Team-oriented with a passion for hospitality.

Responsibilities

• Check guests in and out of their rooms.
• Answer inquiries about hotel services and local activities.
• Collect payment for room charges and other fees.

Skills

Customer Service

Communication

Job description

Guest Service Agent - Front Desk - Sheraton Oceanfront

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Guest Service Agent - Front Desk - Sheraton Oceanfront

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Position Title: Guest Service Agent @ Sheraton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

Full Job Description

Position Title: Guest Service Agent @ Sheraton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Guest Service Agent to join our team to embrace those values.

Position Overview:

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• Confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Make restaurant, transportation or entertainment reservations for guests if requested
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Take initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels and restaurants
• Performs other related duties as required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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