Guest Service Agent - Front Desk Pinon Court by La Fonda Part Time

Bentley Legacy Group; Santa Fe (NM); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Bentley Legacy Group in Santa Fe, NM seeks a Front Desk Agent to greet and register guests, handle check-ins/outs, manage reservations, answer hotel inquiries, and coordinate guest services with a warm, professional demeanor. The role requires fluent English, basic Microsoft Office knowledge, the stamina to stand long periods, and the ability to multi-task under pressure.

Work across varied shifts including evenings, nights, weekends and holidays; both full-time and part-time positions are

Qualifications

• Experience in a hotel or related field a PLUS.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Able to stand for long periods of time.
• Ability to multi-task and work under pressure.

Responsabilités

• Register guests and process check-ins/outs.
• Answer guest inquiries about facilities and hours.
• Take and modify reservations as needed.
• Operate front desk computer systems.
• Receive, log and distribute packages, mail, and messages.
• Assist guests with directions and local attractions.
• Maintain a clean and organized front desk area.

Connaissances

Fluent English

Customer service

Multi-tasking

Microsoft Office

Guest relations

Outils

Microsoft Office

Description du poste

Description

Our Front Desk Agents are the first face our guests see and our agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Our Front Desk Agents are the first face our guests see and our agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Responsibilities

• Approach all encounters with guests and associates with a smile.


• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.


• Obtain all necessary information when taking room reservations.


• Answer guest inquires about hotel service facilities and hours of operation.


• Be aware of all rates, packages, and special promotions.


• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.


• Operate Front Desk computer system.


• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.


• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members


• Have knowledge of and assist in emergency procedures as required.


• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Requirements

QUALIFICATIONS:

• Experience in a hotel or a related field a PLUS.


• Must be fluent in English, both written and verbal


• An operational knowledge of Microsoft Office suite


• Willing and able to stand for long periods of time


• Able to work with little or no supervision


• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.


• Must work well in stressful high pressure situations.


• Full- and part-time positions available.


• Must be willing and have the ability to work a varied schedule that will include evenings, nights, weekends, and holidays