Guest Service Agent (Front Desk) | Motto by Hilton DC | Modus by PM Hotel Group

PM Hotel Group; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Guest Services Agent at their Washington DC location. This role focuses on providing exceptional customer service, personalizing guest experiences, and supporting the front office team. Ideal candidates will have strong communication skills, a knack for problem-solving, and a degree or ongoing studies in hospitality.

Benefits

Generous health, dental and vision insurance, plus 401K available on day 1

Access to early wages

Access to free virtual fitness classes and discounted in-person memberships

Gifted PTO on Day 1 + paid holidays

Tuition reimbursement opportunities

Qualifications

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required for various shifts.

Responsibilities

• Provide exceptional personalized customer service and experiences to guests.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Create a warm and welcoming atmosphere.

Skills

Exceptional communication skills

Customer service

Problem solving

Knowledge of Microsoft Office

Education

Bachelor's degree or currently pursuing

Job description

Guest Service Agent (Front Desk) | Motto by Hilton DC | Modus by PM Hotel Group

Job Category: Front Desk

Requisition Number: GUEST016657

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• Full-Time
• On-site

Locations

Showing 1 location

Motto DC City Center
Motto Dc City Center
627 H St NW
Washington, DC 20001, USA

Description

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager.

Meet Motto by Hilton Washington DC City Center!

We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms.

What We’re Looking For

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager.

We are an independent lifestyle hotel dedicated to delivering personalized experiences based on each guest’s distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What You’ll Do

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

Qualifications and Skills

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
• Bachelor's degree or currently pursuing (preferred)

What's in it for you

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to early wages!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 + paid holidays
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Two more things . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.