Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as a Guest Services Agent, where you will play a vital role in ensuring guests have an outstanding experience. This position involves greeting guests, managing check-ins and check-outs, and providing information about hotel services and local attractions. You'll utilize your customer service skills to address inquiries and resolve issues, all while promoting hotel offerings through upselling techniques. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Strong passion for delivering exceptional guest experiences.
• Ability to handle payments and process transactions accurately.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Assist with check-out and handle billing accurately.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer Service

Communication

Problem Solving

Upselling Techniques

Education

High School Diploma

Job description

Job Description - Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BKOU)

Job Number:

HOT0BKOU

Work Locations

Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting, registering, and checking out guests, ensuring an outstanding guest experience and supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with luggage.
• Assisting guests with check-out by ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel services, including room types, rates, packages, promotions, local area information, and general hotel knowledge, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Hilton, established in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively with others.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences through our brands, driven by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are central to our success and our continued tradition of excellence.

Schedule

Full-time

Brand: Embassy Suites by Hilton

Job

Guest Services, Operations, and Front Office